Concrete Plant Service & Technical Support

Pre-sales Communication

  • We address all customer inquiries in detail, performing a comprehensive analysis of specific project requirements.
  • We provide a detailed introduction to suitable product models, functions, and technical parameters.
  • Equipment configurations are refined and optimized until the proposed solution fully aligns with the customer’s objectives and receives approval.
  • Upon agreement on terms, the contract is finalized and signed, followed by payment arrangements in accordance with the agreed schedule.
  • We prepare customized site layout drawings. Once confirmed, detailed civil foundation drawings are issued to the client.
  • Upon receiving the formal foundation drawings, on-site construction will proceed.
Pre-sales Communication
Pre-sales Communication

In-process Service

  • Orders are processed in strict accordance with the approved solution.
  • Manufacturing is initiated based on the confirmed configuration, ensuring all equipment is completed within the contract timeframe.
  • Shipping and transportation are coordinated with the client to ensure delivery meets all requirements.
  • Dedicated service personnel are dispatched to the site to verify foundation conditions and prepare for the equipment’s arrival.
  • Upon delivery, our team assists the customer with a comprehensive inspection and inventory check of all components.
  • Our technicians provide expert on-site supervision and technical guidance throughout the entire installation process.
  • Following installation, we conduct full system commissioning. This is followed by a comprehensive training program covering machine operation, safety protocols, and routine maintenance.
In-process Service
In-process Service

After-sales Support

  • Our support team are consists of technical engineers and a 24/7 service hotline. We offer real-time online support via WhatsApp, including round-the-clock video consultations to provide immediate troubleshooting and rapid problem resolution.
  • Beyond emergency repairs, we provide technical support throughout the equipment's lifecycle to guarantee stable and optimized performance.
  • Our extensively stocked spare parts warehouse ensures the rapid delivery of essential components, supporting the uninterrupted operation of your plant.
After-sales Support
After-sales Support